Title:                              Services Coordinator

Reports to:                    Business Manager

Status:                           Full-time / Non-Exempt

Hourly Rate:                  $20.67/hour, plus benefits

Bilingual Stipend:         $50/per pay period

Cleaning Stipend:         $50/per pay period

 

Founded in 1985, the mission of Boulder County AIDS Project (BCAP) is to provide support, advocacy, and education to those in our community who are living with or affected by HIV, and to serve as an outreach and information center to prevent the further transmission of HIV. BCAP believes that employees are key to what makes a great organization. Our small and mighty staff is guided by our core values of compassion, inclusivity, person-centeredness, collaboration, and accountability. Working with BCAP means being part of a team of dedicated and passionate individuals who embody these values to provide services to people living with or at risk of acquiring HIV. With a focus on clients and relationship building, BCAP honors its position of public trust through a commitment to open communication; diversity and inclusivity; friendly and welcoming approaches; and a sensitivity to HIV, mental health, substance use, and poverty issues. A successful BCAP employee enjoys working for a small company, collaborates well with a close-knit team, is excited to use their skills and knowledge to help clients, appreciates professional boundaries, and has a deep passion for serving their community. BCAP highly values the physical and mental health and wellbeing of staff members and offers a generous benefits package.

 

Position Summary 

 

The Service Coordinator’s primary role will be to coordinate BCAP’s food pantry services and agency-wide front desk operations. Qualified candidates will need to demonstrate experience with customer service, an empathetic approach to individuals of diverse experiences and backgrounds, a high level of organizational and time management skills, and an ability to develop/maintain relevant operational documents and systems of procedures. This position reports directly to the Business Manager and attends staff meetings, regular supervision, and Interfaith AIDS Coalition meetings. This position is full-time at 40 hours per week, non-exempt, and located at the Boulder office. This position is physically demanding and does require occasional evening and weekend hours and occasional travel.

 

Duties and Responsibilities

 

Food Pantry Operations

• Coordinates the Jack Hodges Food Pantry site at the Boulder office

• Completes daily cleanliness checks, and logs refrigerator/freezer temperatures twice daily

• Assesses inventory of food pantry stock, places food orders with multiple vendors, and shelves/rotates products

• Tracks expenditures and receipts, and assists with budget spenddown

• Coordinates and provides shops for clients accessing the food pantry

• Organizes, manages, and prepares bi-monthly home deliveries of food orders for identified clients

• Tracks and reports on food pantry utilization

• Completes weekly and monthly deep cleaning, and reports any maintenance or other needs to Business Manager

• Trains and coordinates volunteers for food packing/pickup/deliveries, and fills in for volunteers as needed

• Serves as BCAP’s liaison for the Interfaith AIDS Coalition

• Follows all FDA and OSHA food and safety regulations to ensure the cleanliness and safety of food pantry

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Front Desk and Services Support

• Opens and closes the BCAP Boulder office and reports any structural and safety issues to Business Manager

• Serves as first point-of-contact at the building for clients and individuals coming to BCAP for services; consistently answers the front & back doors, determines what is needed, and responds accordingly

• Receives and distributes incoming and outgoing mail and deliveries

• Distributes, tracks, and reports RTD ticket booklets to clients

• Maintains the lobby, conference room, bathrooms, and other common areas as appropriate for guests

• Works with the Business Manager to maintain the overall cleanliness of the BCAP House

• Provides coordination and support of other services that BCAP offers clients

• Maintains the front garden, including weeding, watering, etc. 

• Supports the Business Manager with volunteer operations including supervising front desk volunteers

• Performs other operational tasks as determined by the Business Manager

 

Required Qualifications

• Minimum of two-years work experience in customer service or in a public facing role

• Familiarity with Microsoft Office Programs

• Strong verbal, written, and in-person communication skills

• Strong organization and time management skills

• Ability to work at computer for 2-3 hours at a time while managing consistent interruptions

• Ability to routinely lift 50 lbs. and function in a physically demanding job

• Access to reliable transportation

 

Desired Qualifications

• Bilingual in English and Spanish ($50 stipend per pay period)

• Experience in food services

• Skilled in volunteer management

 

BCAP’s Benefits Package

• Generous PTO policy that focuses on employee wellbeing

• Health Insurance policy options with major contribution from BCAP

• Paid Vision Insurance

• Paid Dental Insurance

• Paid Life and Accidental D&D Insurance

• Paid Short & Long-term Disability Insurance

• Paid Holidays – 14 per year

• Paid snow days

• Paid parking in downtown Boulder

• Flex Spending Account (FSA) Cafeteria/Section 125

• Employee Assistance Program – Work/Life Balance

• Travel Assistance Program

• Free PPE and onsite Covid-19 safety precautions

• Medical and non-medical leaves of absence

• Workers’ Compensation

 

Interested candidates should email a Cover Letter* and Resume to HR@bcap.org. Write “Services Coordinator” in the subject line of the email. Incomplete applications will not be considered. Job offer is contingent upon completion of a satisfactory background check. Position is open until filled.  *Explain why you desire to work at BCAP, in the non-profit sector, and in the field of HIV. 

 

BCAP is looking for well-qualified candidates to fill our positions. Candidates with any combination of relevant education and experience are encouraged to apply. BCAP is an equal opportunity employer and seeks a diverse applicant pool. For more information about the work of BCAP go to bcap.org.

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