Title:                              Bilingual Services Coordinator

Reports to:                    Business Manager

Status:                           Full-time / Non-Exempt

Hourly Rate:                  $24.04/hour, plus benefits

Bilingual Stipend:         $50/per pay period

 

Founded in 1985, the mission of Boulder County AIDS Project (BCAP) is to provide support, advocacy, and education to those in our community who are living with or affected by HIV, and to serve as an outreach and information center to prevent the further transmission of HIV. BCAP believes that employees are key to what makes a great organization. Working with BCAP means being part of a team of dedicated and passionate individuals who embody these values to provide services to people living with or at risk of acquiring HIV. With a focus on clients and relationship building, BCAP honors its position of public trust through a commitment to open communication; friendly and welcoming approaches; and a sensitivity to HIV, mental health, substance use, and poverty issues. A successful BCAP employee enjoys working for a small company, collaborating well with a close-knit team, is excited to use their skills and knowledge to help clients, appreciates professional boundaries, and has a deep passion for serving their community. BCAP highly values the physical and mental health and wellbeing of staff members and offers a generous benefits package.

 

Position Summary 

 

The Bilingual Service Coordinator’s primary role will be to coordinate BCAP’s food pantry services and agency-wide front desk operations. Qualified candidates will need to demonstrate experience with and enjoyment of providing customer service, an empathetic approach to individuals of all backgrounds, a high level of organizational and time management skills, and an ability to develop/maintain relevant operational documents and systems of procedures. The Bilingual Services Coordinator works with the Business Manager to maintain the overall cleanliness of the BCAP House; completing daily cleaning checklists. While this position interfaces with all departments, the Service Coordinator reports directly to the Business Manager and attends staff meetings, regular supervision, and Interfaith AIDS Coalition meetings. This position is full-time at 40 hours per week, non-exempt, and located at the Boulder office. This position is physically demanding and does require occasional evening and weekend hours along with travel to shop, pick up placed orders, and complete deliveries as needed. This job description should not be construed to imply that the requirements listed are the exclusive standards of the position. The Business Manager and Executive Director reserve the right to assign or delegate other duties as necessary.

 

Duties and Responsibilities

 

Food Pantry Operations

• Coordinates the Jack Hodges Food Pantry site at the Boulder office

• Completes daily cleanliness checks, and logs refrigerator/freezer temperatures twice daily

• Completes weekly and monthly deep cleaning, and reports any maintenance or other needs to Business Manager

• Assesses inventory of food pantry stock, places food orders with multiple vendors, shelves/rotates products regularly, front-facing shelves daily, and disposing of expired food per CFS standards

• Tracks expenditures and receipts, and assists with budget spenddown

• Coordinates, schedules, and provides shops for clients accessing the food pantry; prepares ‘to go bags’ for clients experiencing houselessness

• Organizes, manages, and prepares bi-monthly home deliveries of food orders for identified clients

• Trains and coordinates volunteers for food packing/pickup/deliveries, and completes deliveries as needed

• Coordinates volunteers for CFS shopping, and completes CFS shops as needed, upon completion of CFS training

• Tracks (data entry), completes, and emails monthly reports on food pantry utilization

• Processes incoming donations of food/household/hygiene products from faith communities, individuals, etc., and routes paperwork to Business Manager

• Serves as BCAP’s liaison for the Interfaith AIDS Coalition; attends monthly meetings and special events

• Follows all FDA and OSHA food and safety regulations to ensure the cleanliness and safety of food pantry

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Front Desk and Services Support

• Opens and closes the BCAP Boulder office daily and reports any structural and safety issues to Business Manager

• Serves as first point-of-contact at the building for clients and individuals coming to BCAP for services; consistently answers the front & back doors, determines what is needed, and responds accordingly

• Receives and distributes incoming and outgoing mail and deliveries

• Distributes, tracks (data entry), and reports RTD ticket booklets given to clients and emails a monthly report

• Maintains the lobby, conference room, bathrooms, and other common areas as appropriate for guests

• Provides coordination and support of other services that BCAP offers clients

• Maintains the front garden, including weeding, watering, etc., during the spring/summer/fall months

• Supports the Business Manager with volunteer operations including supervising front desk volunteers

• Performs other operational tasks as determined by the Business Manager

 

Required Qualifications

• Bilingual in English and Spanish ($50 stipend per pay period)

• Minimum of two-year Associate of Arts degree

• Minimum of two-years work experience in customer service or in a public facing role

• Familiarity with Microsoft Office Programs

• Strong verbal, written, and in-person communication skills

• Strong organization and time management skills

• Strong ability to take direction, prioritize competing job tasks in real time, and return to/complete unfinished work

• Ability to work at a computer for 1- 2 hours at a time while managing frequent and consistent interruptions

• Ability to routinely lift 50 lbs. and function in a physically demanding job

• Access to reliable automobile transportation

 

Desired Qualifications

• Experience in food services

• Skilled in volunteer management

 

BCAP’s Benefits Package

• Generous PTO policy that focuses on employee wellbeing

• Health Insurance policy options with major contribution from BCAP

• Paid Vision Insurance

• Paid Dental Insurance

• Paid Life and Accidental D&D Insurance

• Paid Short & Long-term Disability Insurance

• Paid Holidays – 17 per year (in 2025)

• Paid snow days

• Paid parking in downtown Boulder

• Flex Spending Account (FSA) Cafeteria/Section 125

• Employee Assistance Program – Work/Life Balance

• Travel Assistance Program

• Free PPE and onsite Covid-19 safety precautions

• Medical and non-medical leaves of absence

• Workers’ Compensation

Interested candidates should email a Cover Letter* and Resume to HR@bcap.org. Write “Bilingual Services Coordinator” in the subject line of the email. Incomplete applications will not be considered. Job offer is contingent upon completion of a satisfactory background check. Position is open until filled.  *Explain why you desire to work at BCAP, in the non-profit sector, and in the field of HIV. 

 

BCAP is looking for well-qualified candidates to fill our positions. Candidates with any combination of relevant education and experience are encouraged to apply. BCAP is an equal opportunity employer and seeks a diverse applicant pool. For more information about the work of BCAP go to bcap.org.

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